Terms & Conditions

Last Updated: 19 November 2025

Welcome to Avinya. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

These Terms & Conditions govern your use of our website, products, and services. By using our platform, you agree to follow all policies, guidelines, and laws applicable to online commerce.

We reserve the right to update or modify these terms at any time. Continued use of our website indicates acceptance of any changes.

2. Eligibility

You must be at least 18 years old to make purchases or create an account on our website.

3. Product Information

We aim to provide accurate product descriptions, images, and pricing. However:

  • Colors may vary slightly due to screen settings.
  • Measurements may have minimal variations.
  • Prices are subject to change without prior notice.

4. Orders & Payments

a. Order Acceptance

Your order is confirmed only after payment is successfully processed. We reserve the right to refuse or cancel an order for reasons such as:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure or suspected fraud

b. Payment Methods

We accept secure payments through trusted gateways (Razorpay) . All payment details are encrypted and not stored on our servers.

5. Shipping & Delivery

We offer free shipping on all orders across India.
 All deliveries are handled by Bluedart, our trusted logistics partner.

Delivery timelines:

  • Metro Cities: 2–5 business days
  • Rest of India: 4–7 business days

Delays may occur due to weather, operational issues, or unforeseen circumstances.

6. Returns & Exchange Policy

We offer a 7-Day Easy Return & Exchange policy.
 Returns are accepted only if the item is:

  • Unused and unwashed
  • In original condition with tags and packaging intact

Refunds will be initiated after product verification.

7. Cancellation Policy

Orders can be cancelled before they are shipped.
 Once dispatched, cancellation is not possible.
 Refunds for cancellations will be processed to the original payment method.

8. Intellectual Property

All content on this website  including text, images, logos, graphics, product designs, and layout is the property of Avinya and protected by copyright laws. You may not reproduce, distribute, or use any content without written permission.

9. User Conduct

By using our website, you agree not to:

  • Engage in fraudulent or harmful activities
  • Attempt unauthorized access to our systems
  • Use the website for illegal purposes
  • Copy or misuse content, products, or designs

10. Limitation of Liability

Avinya is not responsible for:

  • Delays or failures caused by courier partners
  • Losses resulting from misuse of products
  • Unauthorized transactions due to user negligence
  • Technical issues beyond our control

Our maximum liability is limited to the value of the product purchased.

11. Privacy & Data Protection

Your data is protected under our Privacy Policy, which explains how information is collected, used, and secured. By using our site, you consent to our Privacy Policy.

12. Third-Party Services

We work with trusted third-party partners for payments, logistics, and marketing. We are not responsible for any issues arising from third-party platforms or tools.

13. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be handled under the jurisdiction of courts located in Tamilnadu.

14. Contact Us

For questions or concerns regarding these terms, reach out to us at:

Avinya Retail
Email: 
Phone: +91 89254 25070
Address:
109, A1/3/2, Keelpakkam North Street,
Srivilliputhur Sub Post Office,
Srivilliputhur, Virudhunagar - 626125.