Privacy Policy

Last Updated: 19th November 2025

Welcome to Avinya. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, products, or services.

1. Information We Collect

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party gateways)

b. Non-Personal Information

We may collect non-identifiable data such as:

  • Browser type & device information
  • IP address
  • Pages visited on our website
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account and customer service requests
  • Send order updates, confirmations, and support communication
  • Improve website performance and user experience
  • Send marketing emails or SMS (only with your consent)
  • Prevent fraud and maintain platform security

3. Sharing Your Information

We do not sell or trade your personal information.

We may share data only with trusted partners who help us operate our business, such as:

  • Delivery partners (e.g., Bluedart)
  • Payment gateways (e.g., Razorpay, Stripe, PayU)
  • Analytics tools (e.g., Google Analytics)
  • Marketing platforms (e.g., Mailchimp, Meta Ads)

These partners only receive the information necessary to perform their services.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site functionality
  • Remember your preferences
  • Personalize your browsing experience
  • Analyze website traffic and performance

You can disable cookies via your browser settings, but some features may not work properly.

5. Data Security

We implement strict security measures to protect your information:

  • Encrypted payment processing
  • Secure servers and firewalls
  • Limited access to personal data
  • Regular security audits

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent at any time

To exercise these rights, contact us at [Your Support Email].

7. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices or content.

8. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age. If we become aware, we will immediately delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

For any questions about this Privacy Policy or your data, please contact:

Avinya Retail
Email: 
Phone: +91 89254 25070
Address:
109, A1/3/2, Keelpakkam North Street,
Srivilliputhur Sub Post Office,
Srivilliputhur, Virudhunagar - 626125.