Return/Exchange Policy

At Avinya, we want you to love what you wear. If something isn’t quite right, we offer a hassle-free exchange and return process with a few simple terms:

Exchange Policy

Orders placed during the Sale will not be eligible for product or size exchanges.

  • 1-Time Free Exchange: We offer a one-time free size/product exchange per order. Please ensure you refer to the size chart carefully before making your purchase.
  • Exchange Eligibility: Items must be unused, unwashed, and in their original packaging with all tags intact.

  • Product Availability: Exchange is subject to stock availability. In case the requested size is unavailable, we will consider it as refund


Return Policy

Orders placed during the Sale will not be eligible for returns or refunds.

  • Prepaid Orders: Refunds for returned items will be processed to the original payment method. We will initiate refund process after we conduct quality checks upon receiving returns at our warehouse and process refunds accordingly. We reserve the right to deny the refund in case an item fails in the quality check or if we receive items that do not belong to avinya.It may take upto 7-10 working days for the amount to reflect in your account.
  • COD Orders: Returns for Cash on Delivery orders will be refunded within a period of 30 days from the date we receive the items you return (with labels and tags still attached), excluding the delivery fee.Please ensure your bank details are listed, so we can refund the balance directly to your bank account. No cash refunds
  • Shipping Fees & COD Charges: Please note that shipping charges and COD fees, if any, are non-refundable in case of returns.

  • Missing Product or Order Issues: Make sure to record a clear unboxing video while opening the package. This helps us verify and resolve your concern quickly. Claims made without an unboxing video may not be accepted.


Reverse Pickups

  • Serviceable Areas: Reverse pickup will be arranged at your location if courier service is available.
  • Non-Serviceable Areas: If your area is non-serviceable, kindly self-ship the product via India Post.

  • Pickup Attempts: A maximum of 3 pickup attempts will be made within 24–48 hours of your return/exchange request. Please ensure availability to avoid delays.

General Guidelines

  • Return/exchange requests must be raised within 7 days of delivery.
  • Items purchased during any special events, or items bought at a discount of 50% or more, will not be eligible for returns. We’ll only allow size exchanges on these, subject to availability.
  • Products are subject to strict hygiene checks. Items not meeting our QC standards will not be accepted for return or exchange.

How to Initiate a Return or Exchange

To initiate a return or exchange, please visit our refund portal and follow the steps. For any assistance, you can also reach out to us at customer.care.avinya@gmali.com with your order ID and request details.